Privacy Policy

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1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request information about our services
• Register for an Owner Portal or Tenant Portal account
• Submit a contact form or inquiry
• Apply for a rental property
• Engage our property management services
• Subscribe to our communications

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Property information and ownership details
• Mobile Phone Number: Collected specifically for the purpose of communicating regarding your property, service requests, or inquiries.
• Financial information (for rent collection and property management)
• Identification documents (for tenant screening and verification)
• Employment and income information
• Emergency contact information

Automatically Collected Information

When you visit our Website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Access times and dates
• Pages viewed and links clicked
• Referring website addresses

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website. You can set your browser to refuse cookies, but this may limit your ability to use certain features of our Website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage property management services
• To process rental applications and tenant screening
• To communicate with property owners and tenants
• To collect rent and manage financial transactions
• To coordinate maintenance and repairs
• To respond to inquiries and provide customer support
• To send service-related notifications and updates
• To improve our Website and services
• To comply with legal obligations
• To send marketing communications (with your consent)

3. SMS and Mobile Messaging Policy (TCR Compliant)

By providing your mobile phone number to Perimeter Property Services and opting in via our website forms (e.g., https://perimeterpropertyservices.com/contact) or service agreements, you expressly consent to receive text messages (SMS) from us.

• Types of Messages: We send Customer Care messages (maintenance updates, rent reminders, scheduling) only with your explicit consent.
• Consent Disclosure: Consent to receive text messages is not a condition of purchase or engaging our services.
• Rates: Standard message and data rates may apply.
• Frequency: Message frequency varies based on your relationship with us and active property transactions.
• Opt-Out (STOP): You can stop receiving messages at any time by replying STOP to any text message. You will receive one final confirmation message.

Support (HELP): For assistance, reply HELP or contact us at (404) 736-7139 or operations@perimeterps.com.

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4. The “Magic Clause” (Sharing Policy)

Location: Under the “How We Share Your Information” section.

SMS Privacy Clause: Notwithstanding any other language in this policy, mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. SMS and Text Messaging Communications

By providing your mobile phone number to Perimeter Property Services, you expressly consent to receive text messages (SMS) from us.

Types of Messages

We may send you text messages for the following purposes:

• Transactional Messages: Property management updates, maintenance notifications, rent reminders, appointment confirmations, and other service-related communications
• Marketing Messages: Promotional offers, property listings, and company updates (only with your opt-in consent)

Message Frequency

Message frequency varies depending on your relationship with us and the services you use. You may receive occasional messages or more frequent communications during active property transactions or maintenance activities.

Opt-Out Rights

You have the right to opt out of text messages at any time by:

• Replying STOP to any text message
• Contacting us at (404) 736-7139 or operations@perimeterps.com

After you opt out, you will receive one final confirmation message. Please note that opting out of marketing messages will not affect transactional messages related to your property management services.

Help and Support

For help with text messages, reply HELP to any message or contact us using the information provided at the end of this policy.

Message and Data Rates

Standard message and data rates may apply based on your mobile carrier’s plan. We do not charge for text messages, but your carrier may charge you for messages received.

Mobile Number Changes

You are responsible for notifying us if you change your mobile phone number to prevent messages from being sent to the new owner of your former number.

6. How We Share Your Information

We may share your information in the following circumstances:

Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

• AppFolio (property management software)
• Payment processors
• Tenant screening services
• Maintenance and repair contractors
• Legal and accounting professionals
• Marketing and communications platforms
• SMS/text messaging service providers

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, government agencies).

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Property management records may be retained for several years to comply with legal and regulatory requirements.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information (subject to legal exceptions)
• The right to opt out of marketing communications
• The right to opt out of text message communications

To exercise these rights, please contact us using the information provided below.

10. Third-Party Websites

Our Website may contain links to third-party websites, including our Owner Portal and Tenant Portal hosted by AppFolio. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete that information promptly.

12. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information. We do not sell personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes.

14. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to such transfers.

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